Programs Archives - National Bicycle Dealers Association

NBDA Retailer Summit

Frances Abbott — Tue, 02 Apr 2024 20:10:44 +0000

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Bentonville, Arkansas | May 22-23, 2024

The NBDA Retailer Summit is an educational event designed to unite leading retailers and suppliers to formulate best practices that will drive specialty bicycle retail forward, leading to long-term profitability and success. The event features organized panel discussions and thought provoking presentations around key topics impacting our industry today.

The NBDA greatly values the importance of deeper interpersonal connections, and the Retailer Summit is designed to be a catalyst to ensure you meet the right people who know the bicycle industry, respect your business, and want to help you grow both personally and professionally. Prioritize your business with the NBDA through networking, engaging with panelists and speakers, problem solving with attendees, and ample riding time on world class trails.

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Main Stage Sessions

Opening and Closing Keynotes, Captivating Timely Speakers, Industry Panels, Retailer Stories

Summit Sessions

Smaller breakout sessions with interactive presentations, discussions, group training, workshops, & Q&As.

Connect with Speakers, Live Music, Build Relationships, Exclusive Activities, Group Rides, Space to Converse

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Special Events

Enjoy Live music by Will Gunselman, Move Premier Flanderien, Meet and Ride with Marley Blonsky, Tour NWACC State of the Art Bike Lab, Special Access Bentonville Bike Fest VIP Party, Early Show Access to Bentonville Bike Fest, and more!

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What’s Happening

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Agenda

The room comes alive as we celebrate connecting in Bentonville.

VIP _ _	Tuesday, May 21, 2024 _ _
7:00 P.M. – 9:00 P.M.	NBDA P2/ Industry VIP Event By invitation only join NBDA P2 Members, Summit Speakers, Sponsors and other VIPs for a cocktail reception networking event at an exclusive location near downtown Bentonville.

VIP _ _

Tuesday, May 21, 2024

_ _

7:00 P.M. – 9:00 P.M.

NBDA P2/ Industry VIP Event
By invitation only join NBDA P2 Members, Summit Speakers, Sponsors and other VIPs for a cocktail reception networking event at an exclusive location near downtown Bentonville.

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Day 1 _ _	Wednesday, May 22, 2024 _ _
7:00 A.M. – 9:00 A.M.	NBDA Retailer Summit Event Registration Open @ 21c Museum Hotel Bentonville
8:00 A.M. – 9:00 A.M.	Breakfast, Vendor Expo and Networking @ 21c Museum Hotel Bentonville
9:00 A.M. – 9:10 A.M.	Keynote- Welcome to Retailer Summit 2024: Getting Down to Business. Heather Mason, NBDA President shares the organization’s vision for leading retailers to excellence and the vital role the industry and summit event play in fulfilling their mission. Presented by: Heather Mason – NBDA President
9:10 A.M. – 9:15 A.M.	Kenny Belaey’s Official Welcome to the Summit Belgian trials rider Kenny Belaey, who makes Bentonville, AR his US home base, is a nine-time World Champion and four-time European Champion in Trials. Kenny has a dream to unify the industry through expo-style events and opportunities such as the Bentonville Bike Fest. Presented by: Kenny Belaey- Cycling Executive Officer at Pedal to the medal llc
9:15 A.M. – 9:30 A.M.	Keynote- Summit Gold Standards NBDA P2 Program Co-Facilitator, Chad Pickard addresses attendees on summit excellence standards, including the importance of participation in both large and small group sessions and the substance and value to gain from the networking sessions. Presented by: Chad Pickard- P2 Program Co- Facilitator
9:30 A.M. – 9:45 A.M.	Keynote- IBDs – Independent…But Never Alone! Bike Shop Owner and CABDA Show Director, Jim Kersten shares his passion for the industry and speaks to his mission to give bicycle retailers the tools they need to not just survive, but to thrive! He’ll also identify the changing dynamics in our industry and the threats and opportunities on the horizon that retailers must be prepared for. *Presented by: Jim Kersten- CABDA Expo*
9:45 A.M. – 10:00 A.M.	Keynote- Working with America’s Largest Demographic 74% of the United States lives in a bigger body, meeting the CDC’s definition of overweight or obese. Often overlooked as a customer base, the plus size cycling community is growing rapidly, creating both a challenge and opportunity for bicycle retailers and suppliers. Presented by: Marley Blonsky- Co-Founder, All Bodies on Bikes
10:00 A.M. – 10:30 A.M.	Influenced by: Thinking Time, Courtesy of The Road Less Stupid Joe, alongside his wife and business partner, have grown their bicycle retail operation into one of the largest independently owned bicycle retail companies in the country. Joe shares his story of his path to Bicycle Retail and leaves us inspired and directed to sharpen our own axe, act and be accountable. Presented by: Joe Du Bois – Trek Bicycle Stores of Florida
10:30 A.M. – 10:45 A.M.	Vendor Expo and Networking Break
10:45 A.M. – 11:15 A.M.	Industry Outlook Expert Viewpoints- Bigger challenges need bigger insights. We brought a diverse group to this panel to take a big-picture outlook for the year ahead. Discover key industry trends and opportunities expected to drive change. This panel forces the question, where are we now, and how should we look to the future? Rob Kaplan Scott King Head of Sales BULLS Bikes USA Co-Founder SRAM Stefan Guelpen Michael Potter Head of Global Sales Saris Director of Partnerships Bikeflights Moderated by NBDA Board Member Andrew Feenstra- Owner Cyclesmith, Halifax
11:15 A.M. – 11:45 A.M.	E Bikes and the Market Place Upway emerged in the US market in 2023. Securing retailer trust and marketplace dominance, Upway has transformed the way we look at the business of E Bikes. Alessandro shares a review of the past 12 months, retailer wins, and a comprehensive look at the consumer view of e bikes and lessons from global data. Presented by: Alessandro Pregel- Upway Sourcing Lead US
11:45 A.M. – 12:15 P.M.	Direct from the Retailers Heard it here first- Learn firsthand from successful retailers sharing their strategies and best tips for profitability. This 30-minute session highlights 3 unique retailers who are charging forward during these challenging times. Take notes and be ready to ask questions during an upcoming networking break. Mark Bierotte– Partner Owner of Unchained Bicycle Garage in Arcadia. A former triathlete and triathlon coach who brings a wealth of knowledge from his background into his passion which has become his work. A certified mechanic from United Bicycle Institute (UBI), a certified suspension technician (UBI), Certified SRAM STU, and Level 1 NICA/SoCal League Mountain Bike Coach. Focus Service: The importance of creating service packages that fit the client, reviewing work performed and overall simplifying service department and client communications. Jacob English– Owner of Mountain Road Cycles with over 35 years in the industry. Mountain Road Cycles has two locations: Chagrin Falls and Chardon. They are a mid-sized shop that caters to everyone, from high-end custom and everything in between, to kids bikes, to every family and generation. Backup, forecasting, and foresight: Navigating industry post pandemic. Mickey O’Brien– Meet Mickey O’Brien, the entrepreneurial force known as “Laid Back Mickey.” He scaled his first bike shop to three locations in three years before founding a #1 cycle shop specializing in premium recumbent trikes. Through strategic marketing and unwavering dedication to customer satisfaction, Mickey drove unprecedented sales and profit growth, establishing himself as a trusted leader in the cycling community. Cycling to Success: How I Turbocharged Sales and Profits in My Bike Shop
12:14 P.M. – 1:00 P.M.	Vendor Expo and Networking Lunch Enjoy this box lunch courtesy of Visit Bentonville. Pick up box lunch from 12:15- 12:30 PM at the Launch Intention Sculpture and find a place outside to network with Summit attendees.
1:00 P.M. – 4:00 P.M.	Flow Sessions Afternoon sessions with interactive presentations, discussions, workshops, & Q&As curated for you to build relationships and get first-hand education in the topics you are most interested in. Our 3 session format allows you to choose your orientation on the trail. Select from a diverse lineup of educational opportunities all happening simultaneously across multiple venues.
1:00 P.M. – 1:45 P.M.	The Front Lines of Bicycle Retail (Main Gallery) Having visited over 1500 bike shops, including nearly three hundred in the past year…Bike Shop Owner and CABDA Show Director Jim Kersten is in a unique position to bring us this report from the front lines of bicycle retail. How are retailers changing their operations to stay afloat during current economic conditions? What are shops doing to adapt to new product trends? What tools and strategies can your business deploy right now to increase margin and drive revenue? Strap in for a detailed briefing packed with actionable insights into specific retail successes and failures from across the country. Presented by: Jim Kersten, CABDA Expo
1:00 P.M. – 1:45 P.M.	Enhancing Rider Experience through the Service Department (Gallery Three) By streamlining repairs, offering tailored maintenance plans, and educating staff on personalized customer interactions, retailers can foster loyalty and satisfaction. Enhanced service leads to increased profits through repeat business and positive word-of-mouth referrals, bolstering long-term customer relationships. Presented by: Sean Owen- Southeast Technical Field Guide – I support representatives and retailers within the Southeast region with technical education and support to enable them to better serve riders. 20 years industry experience with a focus on technical education in a broad variety of settings from multi location IBD, to bike brands and higher ed Dan Jennings-Midwest Regional Field Guide Manager – I lead our Midwest teams presence at retail. Our focus is educating and inspiring retailers on SRAM culture, product, and technology. Knowledge is power! 35 years in the bicycle industry including retail, brand representation, and SRAM Sales team lead.
1:00 P.M. – 1:45 P.M.	U.S. Bicycle Market and Bicycle Riding Participation- Data and Statistics (PD Gallery) Bicycle Riding Participation in the U.S. is a significant problem that has been growing for decades. E-bikes have changed the participation demographics and activities but haven’t appreciably changed the fundamental problem. The Bicycle Riding Participation is both timely and essential to the future of the American bicycle business. In this session Jay will review important US Bicycle Market statistics and data analysis, including Bicycle Riding Participation. Presented by: Jay Townley- Founding Partner and Resident Futurist, Human Powered Solutions
2:00 P.M. – 2:45 P.M.	Pedaling Prosperity: Growing Your Customer Base through Youth and Family Programs in Specialty Bicycle Retail (Main Gallery) Highlighting the significant impact of cultivating youth and family engagement in the cycling community this session will dive into how you can foster inclusive programs for youth and families that will ultimately drive sustainable business growth, enhance customer loyalty, and promote lifelong cycling habits. Presented by: Scott Fitzgerald- Founder & CEO Pedal Kids USA / Buddy Pegs Family Bike Shop- Mission-driven to make the world a better place for future generations through outdoor family adventure, whose current focus is on building and growing youth and family bicycle participation through innovative approaches. Top 100 Bicycle Retailer, a stint as Mayor of Victor, ID, Executive Director of a local entrepreneur supporting non-profit, and a member of the faculty at Thaden School in Bentonville, AR are among the experiences that enrich his entrepreneur DNA and passion for change making.
2:00 P.M. – 2:45 P.M.	Supplier perspective on digital channels (Gallery Three) Channel strategies for suppliers vary, but there are common themes in how suppliers view the interplay between their branded digital strategies and those of independent retailers. Ryan will share some observations and invite a discussion about how suppliers are getting this right and where there are opportunities to improve. Presented by: Ryan Atkinson – President + Co-Owner, Workstand
2:00 P.M. – 2:45 P.M.	Transform your Business- Real. Simple. Results. EOS for Bicycle Retailers (PD Gallery) EOS is a powerful way to run a small business. It is a simple, proven business system that can help your Bike Shop clarify, simplify and achieve its vision. It does this by looking at your business through the lens of the Six Key Component. Strengthening these Six components is the pathway to take a struggling Bike Shop and make it a great business. This session will introduce you to the EOS Model and those Six Key Components, as well as the foundational tools that drive success in any business. Presented by: Tony Steward- EOS Implementor, Owner The Bike Lab
3:00 P.M. – 3:45 P.M.	Working with America’s Largest Demographic (Main Gallery) 74% of the United States lives in a bigger body, meeting the CDC’s definition of overweight or obese. Often overlooked as a customer base, the plus size cycling community is growing rapidly, creating both a challenge and opportunity for bicycle retailers and suppliers. Join Marley Blonsky, Co-Founder of All Bodies on Bikes, for a discussion on the unique needs of this community, the work that is being done to meet those needs, and an invitation to participate in a collaborative solution. Both retailers and suppliers are encouraged to join the breakout session, which will directly inform the creation of resource guides. Presented by: Marley Blonsky- Marley Blonsky is a fat adventure cyclist, co-founder of All Bodies on Bikes, co-host of the All Bodies on Bikes podcast, curve model, advocate and consultant. Marley is fiercely passionate about size inclusion, believing that everyone deserves full access to life-including at work, in sport and at home. Marley’s work is supported by Cannondale, Shimano, RideWithGPS, Osprey Packs, Twisted Spoke CBD, and Shredly.
3:00 P.M. – 3:45 P.M.	10 Incredible Tips for Creating the Best Bike Shop Ever (Gallery Three) Join Brian Hawkins, President of Fixture Lab and a seasoned expert with decades of experience in helping cycling retailers communicate their stories through retail design, as he shares ideas, tips and tricks for creating the store you always wanted. Dive into practical strategies to save money on your remodel or new store project, gain insights into common pitfalls in store design, and be inspired by fun imagery that will spark your creativity. This is your chance to tap into Brian’s wealth of knowledge and take your shop to new heights! Presented by: Brian Hawkins, President of Fixture Lab.
3:00 P.M. – 3:45 P.M.	Safety, Standards and Regulations (PD Gallery) Making Sense of the Regulatory Situation Relating to Batteries, Bikes and eBikes”. Delve into the latest insights regarding what’s happening at the international, federal, state and local governmental levels focusing on regulating Batteries, Bikes and eBikes. We will clarify the situation by explaining who are the players in terms of standards development, testing and certification, and legal requirements. Be in a position to understand how this will impact your business, and be qualified to explain the situation to your store employees and customers. Presented by: Jay Townley- Founding Partner and Resident Futurist, Human Powered Solutions
3:45 P.M. – 4:00 P.M.	Vendor Expo and Networking Break
4:00 P.M. – 4:45 P.M.	Closing Keynotes
4:00 P.M. – 4:15 P.M.	Keynote- Training Tomorrow’s Top Techs Training Tomorrow’s Top Techs- On a mission to train service technicians for shops across North America, Ben shares how college-accredited courses and professional development can offer solutions for retailer staffing and how retailers can get involved. Presented by: Benjamin Glenn- Program Director at NWACC Bicycle Technician Program – BIEA accredited
4:15 P.M. – 4:30 P.M.	Keynote- Two-Way Street: Transparent Partnerships The value of transparency in supplier/retailer relationships is often overlooked and worse, undervalued. While we all want strong partnerships, knowing how to create them can be challenging. Far too often unrealistic agendas are pushed with minimal flexibility; communication regarding goals (and boundaries) is critical to achieving alignment. As any couple’s counselor will tell you, understanding where the other is coming from is the absolute cornerstone of a solid partnership. Presented by: James Ayres, Director of North American Sales, HARO Bikes
4:30 P.M. – 4:45 P.M.	Keynote- Celebrating Retailers of Excellence Celebrating Retailers of Excellence- 99 retailers representing 196 doors took part in the 2024 NBDA Retailer Excellence Award. This year’s competition was a battle, asking retailers to improve KPIs, host events, and engage staff and community, all aimed at improving operations and yielding profitability, increased ridership, and sustainability. This keynote will include an announcement of the 2024 Winners. Presented by: Heather Mason- NBDA President
5:00 P.M.	Optional Activities NWCC Facility Tour – Must Pre-Register Tour the state-of-the-art Bike Lab at the Northwest Arkansas Community College, home to nine bicycle technician classes featuring 12 workstations. The tour includes a brief breakdown of the space, how the program started, and the methods and goals of teaching bicycle assembly and repair. 30 min experience. Women of Oz Mountain Bike Ride Leaving from the 21C hotel. Join Women of Oz for a tour of the best local trails. 1 hour, beginner skill.
6:30 P.M.	Networking Open Time Continue the conversations over dinner with attendees as you wish.
7:30 P.M. – 9:30 P.M.	Retailer Summit After Hours @ The Bike Inn (3400 S. Walton Blvd., Bentonville, AR 72712) Join summit attendees for continued networking as the backyard comes alive at The Bike Inn. The only cycling-centric motel in Bentonville, AR, that caters to the unique needs of biking enthusiasts, The Bike Inn is the perfect location to connect with other attendees post-Summit Day. Mingle around the firepit, taste local brews, and enjoy live music. 8 pm- 8:45 pm- Live Music by Will Gunselman

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Main Gallery

Day 2 _ _	Thursday, May 23, 2024 _ _
8:00 A.M. – 9:00 A.M.	Breakfast and Networking @ 21c Museum Hotel BentonvilleNBDA Retailers of Excellence Celebration Mingle Gather in Summit Main Gallery over breakfast to network with award winners.
9:00 A.M. – 9:15 A.M.	Keynote- Fire Away: Igniting Action for Bicycle Retailers in 2024 The Cycling industry stands on the precipice of a pivotal moment —a moment that demands action, urgency, and unwavering commitment. Now is the time to seize the opportunities before us, to chart a course that ensures the prosperity and sustainability of our businesses. Together, let us ignite a flame of innovation, resilience, and community that will illuminate the path forward for generations to come. Presented by: Peter Henry- NBDA Board Chair
9:15 A.M. – 9:30 A.M.	Keynote- Making a Living Doing What We Love Founded in 1992 DeFeet has become the world’s leading cycling sock. Through hard circumstances, the brand has survived and rebuilt the company as an industry leader. Shane shares his tips and passions for doing the hard work and knowing when to pivot. Presented by: Shane Cooper-Founder, President, and Chief Sockologist at DeFeet International
9:30 A.M. – 9:45 A.M.	Keynote-Using the Right Tool for the Job – The Bike Shops of the Future Are Being Built Right Now The cycle industry has morphed and changed over the years. Bicycle shops are faced with the difficult task of adapting to the constant changes in products, understanding an ever-developing consumer market and being profitable with both their finances and their time. Here, Patrick Clapp of Cycle Retail Solutions Provider, Citrus-Lime will discuss how IBDs have solved these problems in the past and how they can adopt tools and procedures to meet current and future challenges. Presented by: Patrick Clapp, Account Executive Citrus-Lime
9:45 A.M. – 10:30 A.M.	Building to Drive the Industry Forward As the largest distributor of bicycle products in North America, Quality Bicycle Products (QBP) navigated the pandemic whiplash by staying true to its core values: Be a True Partner, Create Something Special, Deliver Greatness, Keep the Customer First and Act with Integrity. Learn actionable insights through engaging discussion with an industry leader who vitally connects more than 5,500 independent bicycle retailers with the largest assortment of leading supplier brands. Presented by: Bill Schouman, VP of Sales at QBP
10:30 A.M. – 10:45 A.M.	Vendor Expo and Networking Break
10:45 A.M. – 11:15 A.M.	Rider Outlook Expert Viewpoints- Bigger challenges need bigger insights. We brought a diverse group to this panel to take a big-picture outlook for the year ahead. Discover key opportunities to engage new cyclists, and how we can keep current cyclists engaged. This panel forces the question, how do we keep the passion alive? Lauren Pickman Kevin Dekkinga Co-Founder/ ED Woman of Oz League of American Bicyclists Jay Townley Resident Futurist at Human Powered SolutionsModerated by NBDA Board Member, Owner BFF Bikes – Gillian Forsyth
11:15 A.M. – 11:45 A.M.	Keynote- Lithium-Ion Battery Safety Blind Spots Among E-Bike and E-Scooter Riders As the adoption of e-bikes and e-scooters accelerates, so does the need for a deeper understanding of the risks associated with their power sources. Learn new insights into consumer trends and safety considerations in the e-mobility landscape from UL Standards & Engagement, a safety nonprofit, that can help you and your customers navigate this evolving terrain safely and responsibly. Presented by: Sayon Deb, Director of Insights, UL Standards & Engagement
11:45 A.M. – 12:15 P.M.	Direct from the Retailers Heard it here first- Learn firsthand from successful retailers sharing their strategies and best tips for profitability. This 30-minute session highlights 3 unique retailers who are charging forward during these challenging times. Take notes and be ready to ask questions during an upcoming networking break. Paul Tobio– Owner of Ryder Bikes in Bradenton, FL with over 25 years in the industry. Ryder Bikes is a single, mid-sized shop that caters to everyone, from the first bike for little ones, to the last one, with everything in between. Sales / margin: The importance to utilize KPIs to drive your business with a focus on margin opportunities / inventory. Using data to drive product choices to maximize the sales / margin for the store. Breanna VanDeHey– Owner of Hostel Shoppe, in Stevens Point Wisconsin, since 2019. Hostel Shoppe is currently celebrating its 50th anniversary! It has established itself as a premier destination bike shop, drawing customers from all over the country because of its focus on recumbent and adaptive cycling. It is our mission to empower riders of all ages and abilities to find the freedom and enjoyment cycling provides. Adaptive Cycling – cater to diverse customer needs, foster inclusivity, and differentiate your offerings, ultimately driving success and helping all in your community. Andrew Feenstra– Owner of Cyclesmith with 2 locations in Nova Scotia. Employing an amazing team of passionate bicycle retail professionals, Cyclesmith works with many organizations to help the local community become better including charity rides, hospital foundations, immigration services, and kids advocacy programs. Bicycle Passion and Covid 19 got us here, what do we do now? Cyclesmith opened in 1986, and had “regular” growth for many years. We then doubled our sales during Covid, could do no wrong, then reality set in and like many others in the bike industry, we saw margins and sales slump, and expenses go up. Making the numbers work for Cyclesmith is what our passion is now, and it is working.
12:15 P.M. – 1:00 P.M.	Networking Lunch Get out and enjoy downtown Bentonville while networking with Summit Attendees. Suggested Lunch Places: Selection of Food Trucks (1.5 mile walk/ride) – 801 SE 8th St. Pressroom Sunny’s Wrights BBQ Eleven (at Crystal Bridges) Table Mesa Tavola The First Seat Pub & Grill Taco and Tamale Azul Tequila
1:00 P.M. – 4:00 P.M.	Flow Sessions Afternoon sessions with interactive presentations, discussions, workshops, & Q&As curated for you to build relationships and get first-hand education in the topics you are most interested in. Our 3 session format allows you to choose your orientation on the trail. Select from a diverse lineup of educational opportunities all happening simultaneously across multiple venues.
1:00 P.M. – 1:45 P.M.	The Front Lines of Bicycle Retail (Main Gallery) Having visited over 1500 bike shops, including nearly three hundred in the past year…Bike Shop Owner and CABDA Show Director Jim Kersten is in a unique position to bring us this report from the front lines of bicycle retail. How are retailers changing their operations to stay afloat during current economic conditions? What are shops doing to adapt to new product trends? What tools and strategies can your business deploy right now to increase margin and drive revenue? Strap in for a detailed briefing packed with actionable insights into specific retail successes and failures from across the country. Presented by: Jim Kersten, CABDA Expo
1:00 P.M. – 1:45 P.M.	Transform your Business- Real. Simple. Results. EOS for Bicycle Retailers (PD Gallery) EOS is a powerful way to run a small business. It is a simple, proven business system that can help your Bike Shop clarify, simplify and achieve its vision. It does this by looking at your business through the lens of the Six Key Component. Strengthening these Six components is the pathway to take a struggling Bike Shop and make it a great business. This session will introduce you to the EOS Model and those Six Key Components, as well as the foundational tools that drive success in any business. Presented by: Tony Steward- EOS Implementor, Owner The Bike Lab
1:00 P.M. – 1:45 P.M.	Two-Way Street: Transparent Partnerships- Deeper Dive The value of transparency in supplier/retailer relationships is often overlooked and worse, undervalued. While we all want strong partnerships, knowing how to create them can be challenging. Far too often unrealistic agendas are pushed with minimal flexibility; communication regarding goals (and boundaries) is critical to achieving alignment. As any couple’s counselor will tell you, understanding where the other is coming from is the absolute cornerstone of a solid partnership. At HARO, we do business with those we like doing business with. If you believe in the value of give-and-take and want to invest in something more than just a transactional experience, come learn why we’re long-term relationship material. Presented by: James Ayres, Director of North American Sales, HARO Bikes
2:00 P.M. – 2:45 P.M.	Working with America’s Largest Demographic (Main Gallery) 74% of the United States lives in a bigger body, meeting the CDC’s definition of overweight or obese. Often overlooked as a customer base, the plus size cycling community is growing rapidly, creating both a challenge and opportunity for bicycle retailers and suppliers. Join Marley Blonsky, Co-Founder of All Bodies on Bikes, for a discussion on the unique needs of this community, the work that is being done to meet those needs, and an invitation to participate in a collaborative solution. Both retailers and suppliers are encouraged to join the breakout session, which will directly inform the creation of resource guides. Presented by: Marley Blonsky Marley Blonsky is a fat adventure cyclist, co-founder of All Bodies on Bikes, co-host of the All Bodies on Bikes podcast, curve model, advocate and consultant. Marley is fiercely passionate about size inclusion, believing that everyone deserves full access to life-including at work, in sport and at home. Marley’s work is supported by Cannondale, Shimano, RideWithGPS, Osprey Packs, Twisted Spoke CBD, and Shredly.
2:00 P.M. – 2:45 P.M.	E-Bike Evolution: Attracting and Retaining Non-Traditional Cyclists (PD Gallery) Join us for an insightful presentation by Pedego, the trailblazers of the e-bike industry, as we delve into effective strategies for attracting and retaining e-bike customers from diverse demographics. With over 200 locally owned and operated Pedego stores across North America, we’ll share invaluable insights and proven techniques to engage and cultivate a loyal customer base in the ever-evolving e-bike landscape. Presenter: Emma Martin LaPlant, Sr Director Retail Operations Support & Training at Pedego
2:00 P.M. – 2:45 P.M.	10 Incredible Tips for Creating the Best Bike Shop Ever (Gallery Three) Join Brian Hawkins, President of Fixture Lab and a seasoned expert with decades of experience in helping cycling retailers communicate their stories through retail design, as he shares ideas, tips and tricks for creating the store you always wanted. Dive into practical strategies to save money on your remodel or new store project, gain insights into common pitfalls in store design, and be inspired by fun imagery that will spark your creativity. This is your chance to tap into Brian’s wealth of knowledge and take your shop to new heights! Presented by: Brian Hawkins, President of Fixture Lab.
3:00 P.M. – 3:45 P.M.	Growing Ridership! Better bicycling in your town = more #newbikedays at your store. (Main Gallery) A conversation geared towards retailers and brands to learn how we can grow ridership numbers by partnering with local, state and national bike advocacy organizations. Join an inspirational session centering on how advocates make bicycling safer and more accessible, broadening the pool of potential customers in the cycling industry. Presented by: Kevin Dekkinga, League of American Bicyclists Kevin has been raising funds and building support for biking, walking and transit advocacy for more than 15 years, starting with Chicago’s Active Transportation Alliance and now with the League of American Bicyclists in Washington, DC. He loves turning casual riders into daily pedalers and bike enthusiasts into fervent advocates. When he’s not writing membership letters, he can be found planning his next family bikepacking trip or cheerfully pedaling his cargo bike with his two sons in-tow.
3:00 P.M. – 3:45 P.M.	Building to Drive the Industry Forward- Deeper Dive (PD Gallery) A follow up to the presentation earlier, this session will give attendees an exclusive space to connect in a smaller group, providing space to ask to follow up questions while further driving takeaways. Learn actionable insights from Quality Bicycle Products (QBP), the largest distributor of bicycle products in North America, through engaging discussion with an industry leader who vitally connects more than 5,500 independent bicycle retailers with the largest assortment of leading supplier brands Presented by: Bill Schouman, QBP- VP of Sales
3:00 P.M. – 3:45 P.M.	Enhancing Rider Experience through the Service Department (Gallery Three) By streamlining repairs, offering tailored maintenance plans, and educating staff on personalized customer interactions, retailers can foster loyalty and satisfaction. Enhanced service leads to increased profits through repeat business and positive word-of-mouth referrals, bolstering long-term customer relationships. Presented by: Sean Owen– Southeast Technical Field Guide – I support representatives and retailers within the Southeast region with technical education and support to enable them to better serve riders. 20 years industry experience with a focus on technical education in a broad variety of settings from multi location IBD, to bike brands and higher ed. Dan Jennings– Midwest Regional Field Guide Manager – I lead our Midwest teams presence at retail. Our focus is educating and inspiring retailers on SRAM culture, product, and technology. Knowledge is power! 35 years in the bicycle industry including retail, brand representation, and SRAM Sales team lead.
3:45 P.M. – 4:00 P.M.	Vendor Expo and Networking Break
4:00 P.M. – 4:30 P.M.	Closing Keynotes
4:00 P.M. – 4:15 P.M.	Keynote- Enhancing the Rider Journey The Ride it Daily Extended Service (R.I.D.E.S) Program has changed the way we do businesses. Easily boosting customer satisfaction, loyalty, and overall cycling experience, soon all retailers will find it easy to increase profits while solving the needs of all customers. Presented by: Frank McMillan- Ensure Protect
4:15 P.M. – 4:30 P.M.	Keynote- Brass Tacks- Closing Remarks on the 2024 Bicycle Retailer Summit Presented by: Heather Mason, NBDA President – NBDA
5:00 P.M. – 6:00 P.M.	Optional Activities Flandrien Movie Private Screening- Held in Main Gallery Flandrien tells the story of the Flanders region of Belgium. Rich in history, full of flavor and adventure, Flanders abounds with captivating visuals. Cycling is central to the lifestyle and culture of the area. From the onset, the question arises: What is a Flandrien? The journey strips away the layers to discover and understand where, why, and within whom the Flandrien spirit lives. Along the way, the treasures, triumphs, and tragedies of Flanders are revealed. Flandrien shares insights from some of the cycling greats of Belgium and around the world who devoted their lives to a sport so ingrained in the culture it is inextricable. Directed by Paul Willerton and produced by Shane Cooper (Adventures of the Graveled High Rouleur, 2015, The Bottle Runner, 2017). Grab a drink from the Beehive Bar during the short intermission and join us!
6:30 P.M.	Networking Open Time Continue the conversations over dinner with attendees as you wish.
7:30 P.M. – 10:30 P.M.	NBDA Retailer Summit Attendees invited to Bentonville Bike Fest VIP Opening Presented by Walmart @ Ledger (6th Floor), 240 S. Main Street, Bentonville

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Day 3 _ _	Friday, May 24, 2024 _ _
10:00 A.M. – 12:00 P.M.	Bentonville Bike Fest Special Retailer Hours Enjoy Special Early Access to the Bentonville Bike Fest to do business hours before the show officially opens.

Day 3 _ _

Friday, May 24, 2024

_ _

10:00 A.M. – 12:00 P.M.

Bentonville Bike Fest Special Retailer Hours

Enjoy Special Early Access to the Bentonville Bike Fest to do business hours before the show officially opens.

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Venues and Travel

Bentonville:

With an ever-developing trail system, over 250 miles of mountain biking trails, events, and a growing culture of support and enthusiasm for mountain biking, Bentonville can definitely stake its claim as the mountain biking capital of the world. The expanding hospitality opportunities – bolstered by award-winning restaurateurs, a vibrant coffee scene, and a boom of daring and bold craft brewers – offers visitors a fun and memorable impression. Everything you could want is within a short ride from the trails; whether it’s lodging, restaurants, drinks, or art museums. The local economy has embraced Bentonville’s role as a leader in mountain biking tourism and has developed and attracted a number of quality bike shops, rental and retail vendors, bike guides, and manufacturers, along with professional riders and outdoor enthusiasts. Learn more at: https://www.visitbentonville.com/. Easily fly into one of the airports listed, grab an Uber or car, and once in Downtown Bentonville- go by bike.

Host Hotel/ Event Venue:

The 21C Museum Hotel Bentonville is part of a contemporary art museum. This hip, upscale hotel is a block from the historic buildings in Bentonville Square and 1.5 miles from the Crystal Bridges Museum of American Art. The Hotel was founded by Laura Lee Brown and Steve Wilson, contemporary art collectors and preservationists who believe in the power of contemporary art. While visiting you can experience curated rotating exhibitions, commissioned site-specific installations, and regular cultural programming. Dine in restaurants led by a dedicated chef with a unique point of view, sharing a commitment to quality, supporting regional farmers and producers, and genuine hospitality. With more than 12,000 square feet of exhibition space seamlessly integrated into all areas of the property, there are opportunities to discover art around every corner.

The 21c Museum Hotel
Address: 200 NE A St, Bentonville, AR 72712
Phone: (479) 286-6500

Alternative Hotel:

Double Tree Suites By Hilton Bentonville- 3.2 miles from venue.
Address: 301 SE Walton Blvd, Bentonville, AR 72712
Phone: (479) 845-7770

Airport:

Northwest Arkansas Airport – 15 miles
Tulsa International Airport – 125 miles

Additional Venues:

The Bike Inn
Address: 3400 S. Walton Blvd., Bentonville, AR 72712

Join summit attendees for continued networking as the backyard comes alive at The Bike Inn. The only cycling-centric motel in Bentonville, AR, that caters to the unique needs of biking enthusiasts, The Bike Inn is the perfect location to connect with other attendees post Summit Day. Mingle around the firepit, taste local brews, and enjoy live music.
8 pm- 8:45 pm- Live Music by Will Gunselman

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Optional Activities & Fun

Making the most of our time united in Bentonville, we have lots of optional activities. Attendees will enjoy options such as industry tours, social evening events, sponsored group rides, flexible networking dinners, Bentonville Bike Fest activities, and our annual fun industry event.

Bike Rental

Mojo Cycling- https://www.mojocycling.com/rentals
Phone: 479-271-7201
Email: rentals@mojocycling.com
Mention NBDA Retailer Summit

Industry Tours

Northwest Community College
Address: 1 College Dr, Bentonville, AR 72712

Facility Tour
- Tour the state-of-the-art Bike Lab at the Northwest Arkansas Community College, home to nine bicycle technician classes featuring 12 workstations. The tour includes a brief breakdown of the space, how the program started, and the methods and goals of teaching bicycle assembly and repair. 30 min experience.

Trails/ Group Rides

Trails Maps: https://www.visitbentonville.com/bike/trail-maps/

Women of Oz

Leaving from the 21C hotel, join Women of Oz, for a mountain bike tour of the best local trails. 1 hour, beginner skill.

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Bentonville Bike Fest

The Bentonville Bike Fest (BBF) takes place the weekend following and sets the stage for a perfect few days of industry networking and excitement. Free for Retailers to attend.

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Who’s Attending

Name	Business	LinkedIn
Heather Mason	National Bicycle Dealers Association	https://www.linkedin.com/in/heather-mason-9620b588/
Andrew Feenstra	Cyclesmith	https://www.linkedin.com/in/andrew-feenstra-9061b8b/
Phil Cohen	Chain Reaction Bicycles
Chad Pickard		https://www.linkedin.com/in/chad-pickard-5b536a9/
Mike Shapiola	Spin Zone Cycling
Peter Buck	Handy Bikes	https://www.linkedin.com/in/peterbuckmba/
Peggy Sheehan	Big Daddy’s Bicycle Shop
Gillian Forsyth	BFF Bikes
	Cranked Bike Studio
James Moore	Moore’s Bikes
Greg Britton	Wheel Sport
Mark Neupert	Wheel Sport
Marley Blonsky	All Bodies on Bikes	https://www.linkedin.com/in/marleyblonsky/
Lewis Sherratt	Citrus Lime
Bruce Sawtelle	Takoma Bicycle
Jamie Cathey	Visit Bentonville
Shane Cooper	DeFeet
Alessandro Pregel	Upway
David McKnight	UL Standards & Engagement
Jenn Bradley	UL Standards & Engagement
Daniel Koenig	Ichi Bike
Paul Tobio	Ryder Bikes	https://www.linkedin.com/in/paul-tobio-3354a72/
Kylan Johnson	Forth Industries
Michael Potter	Bikeflights
Mickey OBrien	Laid Back Cycles
Tony Steward	EOS Worldwide – The Bike Lab OKC
Joseph Du Bois	Trek Bicycle Stores \| Florida
Jody Bennett	R.I.D.E.S by Ensure Protect
Marty Schlesinger	HUB MRKT Bikes
Jacob English	Mountain Road Cycles
Breanna VanDeHey	Hostel Shoppe
Scott Cole	Hostel Shoppe
Rob Kaplan	Bulls Bikes USA	https://www.linkedin.com/in/robkaplan/
Peter Henry	Landry’s
Scott King	SRAM
Sean Owen	SRAM
Dan Jennings	SRAM	https://www.linkedin.com/in/dan-jennings-253b7b46/
Jim Luff	Aurora Payments
Ryan Atkinson	Workstand	https://www.linkedin.com/in/ryanatkinsonmkt/
Ben Glenn	NWACC	https://www.linkedin.com/in/benjamin-glenn-894505218/
Stephen Frothingham	Outside Inc.
Jane Avery-Du Bois	Trek Bicycle Stores \| Florida
Kate Rockett	Outback Bikes
Tracey Delbridge	Outback Bikes
Stefan Guelpen	Saris
Lauren Hannes	Saris
Bill Schouman	QBP
Margaret Morey-Reuner	QBP	https://www.linkedin.com/in/mmoreyreuner/
Chris Palmer	Mystic Cycle Centre
Allison Palmer	Mystic Cycle Centre
	Pearland Bicycles
Andrew ‘AC’ Cohen	All Bodies On Bikes
Jesse McBain	Pedego Electric Bikes	https://www.linkedin.com/in/jessemcbain/
Emma Martin LaPlant	Pedego Electric Bikes	https://www.linkedin.com/in/emmamartinlaplant/
Jeffrey Gorr	Pedego Electric Bikes	https://www.linkedin.com/in/jeff-gorr-75578410a
Jeremy Morris	Pedego Electric Bikes
Chris Davenport	Pedego Electric Bikes	https://www.linkedin.com/in/chrisdavenport/
Matt Krauft	Pedego Electric Bikes – Fayetteville
Kevin Dekkinga	League of American Bicyclists	https://www.linkedin.com/in/kevin-dekkinga-24b2b39/
Justin Tiso	WD-40 Company	https://www.linkedin.com/in/justin-tiso/
Deanna Kakouris	South Side Cyclery
Tim Kakouris	South Side Cyclery
Chip Holderman	Young Electric EBikes	www.linkedin.com/in/chip-holderman
Jay Townley	Human Powered Solutions
Mike Fritz	Human Powered Solutions
Mike Tenbusch	Bike Mart
Lorri Cornett	LINKgear	https://www.linkedin.com/in/lorri-cornett
Neal Anthony	Ride Tyler
	Unchained Bicycle Garage
Joshua LeBlanc	Psych Bike
Kris Anderson	Psych Bike
Veronica “Roni” Combs	Psych Bike
Eric Hickam	Kat-Bird Cycle
Josh Goodale	Kenetik
Eric Schenker	Kenetik
Dane Evans	Walmart	https://www.linkedin.com/in/dane-evans-15a1a342
Tonya Eastham	Walmart	https://www.linkedin.com/in/tonya-eastham/
Maddy Johnson	Walmart	https://www.linkedin.com/in/maddy-johnson-aaba3595/
Andrew Hoyt	Walmart	https://www.linkedin.com/in/andrew-hoyt-4773a658/
Jeremiah Vang	Walmart	https://www.linkedin.com/in/jeremiah-vang/
Barry Lewis	Walmart	https://www.linkedin.com/in/barry-lewis-ab5b385/
Ben Alexander	Southwind Cycle and Outdoor
Sofie Alexander	Southwind Cycle and Outdoor
Zach Springer	Gnargo Bike Co.	https://www.linkedin.com/in/zachspringer/
Elysia Contreras Springer	Gnargo Bike Co.	https://www.linkedin.com/in/elysia-contreras-springer-52351b68/
Scott Fitzgerald	Buddy Pegs Family Bike Shop	https://www.linkedin.com/in/scott-fitzgerald-a26a1217/
Bill Johnson	SkyPark Bike Shop
Michael Russell	SkyPark Bike Shop
Michelle Johnson	SkyPark Bike Shop
Jenna Semenoff	NBDA	http://www.linkedin.com/in/jenna-semenoff/
Melanie Fry	NBDA
Morgan Cooper	DeFeet International
Russell Anderson	Fidlock USA
John Robinson	Johnny Velo Bikes
David Thibodeau	Chain Reaction Bicycles Georgia
Michael Crum	Magnolia Cycles
Jim Kersten	CABDA Expo
Mary Kersten	CABDA Expo
Margaret Piemonte	UL
Pete Boudreaux	Rad Power Bikes
Derek Paulson	Rad Power Bikes
Michael Walker	Rad Power Bikes
Jennifer Bagley	Frog Bikes USA – GB Sport Distributors
Lars Hjort	HARO Bikes
James Ayres	HARO Bikes
Megan Tompkins	HARO Bikes
Craig Cooper	Menifee Bicycles
Anthony Mikrut	BikeCo LLC	https://www.linkedin.com/in/anthonymikrut/
Brian Valverde	SP Connect	https://www.linkedin.com/in/brianvalverde/
Gerry Samer	SP Connect
David Miller	Palo Alto Bicycles
Austin Hines	BikeWorld, Bikes & FItness
Brian Hawkins	Fixture Lab
Kevin Risse	Risse Racing Technology, Inc.	https://www.linkedin.com/in/kevin-risse-a217301b/
Marty Risse	Risse Racing Technology, Inc.
Jesse Moran	Bicycle Technologies International
Joeseph Hemrick	Tsuga
Joey Zinkann	Tsuga
Jim Vincent Jr.	Citrus Lime	https://www.linkedin.com/in/jimvincentjr/
Lee Katz	Turin Bicycle
Fitz Chen	OKAI
Nick Wang	OKAI
Phumisit Jaab Veskijkul	Bivo, LLC		https://www.linkedin.com/in/jaab-veskijkul/

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filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ transform_type=”regular” transform_hover_element=”self” transform_scale_x=”1″ transform_scale_y=”1″ transform_translate_x=”0″ transform_translate_y=”0″ transform_rotate=”0″ transform_skew_x=”0″ transform_skew_y=”0″ transform_scale_x_hover=”1″ transform_scale_y_hover=”1″ transform_translate_x_hover=”0″ transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ transform_origin=”” transition_duration=”300″ transition_easing=”ease” transition_custom_easing=”” animation_type=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ animation_offset=”” last=”true” border_position=”all” first=”true”][fusion_separator style_type=”single solid” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” flex_grow=”0″ top_margin=”” bottom_margin=”” width=”” height=”20″ alignment=”center” border_size=”3″ weight=”” amount=”” sep_color=”#2a6283″ hue=”” saturation=”” lightness=”” alpha=”” icon=”” icon_size=”” icon_color=”” icon_circle=”” icon_circle_color=”” /][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”” rule_size=”” rule_color=”” hue=”” saturation=”” lightness=”” alpha=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” font_size=”” line_height=”” letter_spacing=”” text_transform=”” text_color=”” animation_type=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ animation_offset=””]

Get Your Ticket

[/fusion_text][fusion_separator style_type=”single solid” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” flex_grow=”0″ top_margin=”” bottom_margin=”30″ width=”” height=”20″ alignment=”center” border_size=”3″ weight=”” amount=”” sep_color=”#2a6283″ hue=”” saturation=”” lightness=”” alpha=”” icon=”” icon_size=”” icon_color=”” icon_circle=”” icon_circle_color=”” /][fusion_button link=”https://nbda.com/events/#!event/2024/5/21/nbda-retailer-summit-2024″ title=”” target=”_self” link_attributes=”” alignment_medium=”” alignment_small=”” alignment=”center” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” color=”default” button_gradient_top_color_hover=”” hue=”” saturation=”” lightness=”” alpha=”” button_gradient_top_color=”” button_gradient_bottom_color_hover=”” button_gradient_bottom_color=”” gradient_start_position=”” gradient_end_position=”” gradient_type=”” radial_direction=”” linear_angle=”180″ accent_hover_color=”” accent_color=”” type=”” bevel_color=”” bevel_color_hover=”” border_top=”” border_right=”” border_bottom=”” border_left=”” border_radius_top_left=”” border_radius_top_right=”” border_radius_bottom_right=”” border_radius_bottom_left=”” border_hover_color=”” border_color=”” size=”xlarge” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” fusion_font_family_button_font=”” fusion_font_variant_button_font=”” font_size=”” line_height=”” letter_spacing=”” text_transform=”” stretch=”yes” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” icon=”” icon_position=”left” icon_divider=”no” hover_transition=”none” animation_type=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ animation_offset=””]Get Tickets[/fusion_button][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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Buy Where You Ride

NBDA — Mon, 13 Jul 2020 16:24:48 +0000

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Buy Where You Ride

Buy Where You Ride is a current campaign from the NBDA that encourages web shoppers to visit their local bike shops.

The program includes a new logo that both dealers and suppliers are being encouraged to use on their websites.

“With a lot of the current dealer locators, you type in your zip code, and you see a listing or a map, but they are devoid of information. The consumer learns about the (supplier) brand and their products, but little about the benefits of shopping at the local dealer,” NBDA President said.

NBDA President said the idea was suggested by the NBDA at a Bicycle Product Suppliers Association board meeting this spring, which NBDA President attended. Supplier representatives at the meeting encouraged the NBDA Board of Directors to develop the program.

“Everybody already has a site; now we need the message. We see this as a real opportunity to create a transactional message and a connection between the retailer, manufacturer, and, most importantly, the consumer.”

The logo is an asset available for all current NBDA Members in promoting their stores in advertising, shop apparel, their shop website, or other marketing avenues, including social media.

The logo reinforces the notion that a brick and mortar store is a part of your community, something online retailers can’t offer. It will be made available in various formats with accompanying style guides and some associated recommended copy, a few paragraphs about the advantages of shopping locally.

If you are a current NBDA Member and would like to receive the Buy Where You Ride brand guidelines and creative files, please complete the form below and submit.

If you are not currently a member of the National Bicycle Dealers’ Association, please join now! The mission of the NBDA is ‘To help Bicycle Retailers Succeed’ and the Buy Where You Ride campaign is one piece of that puzzle.

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Sign in to download the Buy Where You Ride Assets:

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Dealer Forum – Networking

NBDA — Mon, 13 Jul 2020 16:14:40 +0000

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Dealer Forum

Because there’s no manual for owning a bike shop

[/fusion_text][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” margin_top=”25″ margin_right=”” margin_bottom=”” margin_left=”” font_size=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” line_height=”” letter_spacing=”” text_color=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]

Log in to your member account and go to the forum:

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Already logged into your member account?

[/fusion_text][fusion_button link=”https://nbda.com/nbda-forum-eligibility/” text_transform=”” title=”” target=”_blank” link_attributes=”” alignment_medium=”” alignment_small=”” alignment=”center” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”” bevel_color=”” border_width=”” border_radius=”” border_color=”” border_hover_color=”” size=”xlarge” stretch=”yes” margin_top=”” margin_right=”” margin_bottom=”50″ margin_left=”” icon=”” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]Go to Dealer Forum[/fusion_button][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” font_size=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” line_height=”” letter_spacing=”” text_color=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]

Whether a specialty bicycle retailer has several locations and a large staff or one location and a few employees, big decisions and challenging problems weigh on an owner’s shoulders daily. The NBDA Dealer Forum is a sounding board, a support group, and a safe haven for retailers.

Who is the Dealer Forum for?

The Dealer Forum is an exclusive benefit for NBDA members. You won’t find suppliers here or that employee you had to fire last week. Only owners and managers of physical stores with at least 50 percent of their sales related to cycling.

Think of it as group therapy meets your local cafe. These are your people and this is where they gather to share insider news, ideas, and inspiration. It’s also where retailers talk openly about the most pressing challenges they’re facing in their business because odds are, someone in the forum has been there too.

What to expect

Open discussion is valued here, and that works best when there are a few guidelines. When joining the Dealer Forum, all members agree to adhere to them, and those who don’t can be suspended or removed from the group by an administrator.

Respect antitrust laws. Refrain from discussions that might violate federal antitrust laws, including discussions that might tend to raise, lower or stabilize prices, regulate production, allocate markets, encourage boycotts, foster unfair trade practices, assist in monopolization or in any way violate federal, state or applicable international trade regulations or antitrust laws.
No forwarding. This is a closed forum and forwarding posts to non-members is prohibited without the author’s express written permission. Despite this precaution, be aware that the confidentiality of postings within the forum cannot be guaranteed.
Keep it civil and respectful. Messages are not screened by the administrator. Keep your discourse civil and respectful at all times. Combative, inconsiderate, or otherwise demeaning behavior is unacceptable and will result in suspension or removal by the administrator.
Identify yourself. Anonymous posts are not permitted. Once you have established your account, please set up your avatar and a signature line that will appear on all your posts. Your signature should include your full name, store name, city, and state, and will appear in all of your posts. This transparency allows for better networking, stronger relationships, and a high level of accountability.
Protect yourself. Please install and use an up-to-date anti-virus program on your computer. This is for your security and everyone else’s.
Stay on topic: the bike business. There are plenty of online spaces to discuss politics, religion, and other non-cycling industry topics. The Dealer Forum is a unique opportunity to talk shop, so please stick to the bicycle industry, the bicycle business, and bicycle-related topics. Commercial posts trying to sell a product or service are not appropriate at any time. If you have an off-topic message you think the group would benefit from discussing, please post it to Off-Topic and Personal Forum.

Join the Dealer Forum

If you’re already an NBDA member, simply click the button below to access the forum. The NBDA verifies all memberships before allowing users access to the forum, so make sure you are logged in to your NBDA membership account.

Not yet an NBDA member? Become a member here and you can enroll once your membership request is complete.

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NBDA Retailer Excellence Awards

NBDA — Wed, 01 Jul 2020 00:30:25 +0000

NBDA Retailer Excellence Awards

National Bicycle Dealers Association (NBDA) strengthens specialty bicycle retailers through education, research, community, communication, and advocacy.

The NBDA Retailer Excellence Award (REA) celebrates diversity and excellence in bicycle retail. With a focus on inclusivity, the program unites retailers, suppliers, industry organizations, advocates, and consumers in identifying and highlighting exceptional bicycle stores across North America. Recipients will be acknowledged and awarded not only for their excellence in retail but their integrity, inclusiveness, spirit, and commitment to grow ridership.

Welcome to REA 2025- A Masterclass for your Business!

The program is running, and winners will be announced on March 25th at the NBDA Retailer Summit West in Las Vegas.

The 2025 Retailer Excellence Award (REA) Program—is an intensive 3-month masterclass dedicated to helping bicycle retailers achieve operational excellence! This year’s program brings together peer learning, KPI tracking, community engagement, and staff feedback, setting the stage for retailers to thrive in today’s challenging landscape. Highlights for participants include education and guidance through the NBDA, peer groups and program sessions.

Retailers completing the program will earn the prestigious title of NBDA Retailer of Excellence, a recognition that showcases commitment to business acumen, customer engagement, and community impact.

Thank You to our Sponsors

1 2

Award Categories:

People’s Choice Award

Awarded to a single retailer from each below category who receives the most votes.

Shop with adjacent category (cafe, snowsports, etc)

eBike Specialty (sales focus on 80% e-specific bikes)

Mobile Retailer (sole operation is executed via a van or other mobile unit)

Single-location business

Multi-location business (having more than 1 retail storefronts)

NBDA Retailer Excellence Award

Awarded to those retailers who score 6 points or above on their application, separated into tiers as follows:

Platinum: 12- 13 points

Gold: 10-11 points

Silver: 8-9 points

Bronze: 6-7 points

Retailers Scoring less than 6 points will not be eligible for the 2025 REA award.

President’s Award

Only given to up to 5 people per year

Criteria:

Must have a secret shopper visit your store

Must score 13 points on application

Must submit a video that showcases the unique qualities of your store – there will be a place to upload this video in the written application

The winners of this award are at the sole discretion of the NBDA President.

More than an Awards Program:

Retailer Education- dedicated NBDA staff and program materials centered around using KPI’s and understanding financials to improve profitability.
Peer Programing- aimed at helping you deliver excellence in retail and maximize your KPI’s
Interactive marketing materials to engage your community to nominate your store for People’s Choice Award
Industry recognition of your commitment to Retailer Excellence
Multimedia resources provided to winners to broadcast your achievements to your community
Opportunity to purchase an evaluation from a Secret Shopper complete with a comprehensive report of their experience

“Everyone should take advantage of using a secret shopper. Having an unbiased person come in and evaluate your shop is priceless. The results from my secret shopper showed me that we weren’t suggesting add-on items for even simple purchases such as tubes. Why weren’t we selling tire levers, patch kits, and air supplies when someone came in and bought a tube? This has been corrected.”

John RobinsonJohnny Velo Bikes

Who can participate?

All specialty bicycle retailers across North America
NBDA membership NOT required
Suppliers/Vendors/Industry Organizations – Participate by encouraging retailers to apply or by becoming a Sponsor
Sales Reps – Participate by encouraging retailers to apply
Employees- Participate by providing feedback on your shop
Consumers – Vote for your favorite shop for People’s Choice

Why participate?

A forced, in-depth analysis of your business practices that you can continue going forward
Gain valuable insights and takeaways from other retailers
Gain valuable insights and takeaways from your staff
Strengthen the industry by showcasing your personal retailer excellence.
Show staff, suppliers, and consumers alike your commitment to and receptiveness of continuous improvement
Because it’s important – show your support for the bicycle industry

Do I need to pay to participate?

NO – the application is absolutely free.
Optional fees include: Secret Shopper, upgrade to award plaque, travel to Winners Announcement at the NBDA Retailer Summit.

What Do I Get?

People’s Choice Award Recipients Receive

Free Award Plaque
Invitation to be a guest on Bicycle Retail Radio
Recipients highlighted in Award Winner Announcement

Retailer Excellence Award Recipients Receive

Recognition as an Excellent Retailer
Retailer Excellence Award Certificate
- Plaque available for a nominal fee
Letter template to alert your local news outlets of your Award
Marketing collateral to showcase your award to your community
An invitation to both the In Person and Virtual Winner Recognition Events
Media mentions and listing on NBDA website

President’s Choice Recipients Receive

Free Award Trophy
Invitation to be a guest on Bicycle Retail Radio
Recipients highlighted in Award Winner Announcement

What does the application process look like?

Please note this intake of the program is currently running and winners will be announced on March 25th at the NBDA Retailer Summit West in Las Vegas.

You can expect components that include the following topics:

General Retailer Information
KPI Data Tracking and Analysis
Peer to Peer learning at 4 Virtual Program Meetings
Employee Feedback
People’s Choice Feedback
Community Involvement via organized events
Retailer Recognition via press inclusions

KPI Data [DEC 15 – MARCH 15]: All participants will be provided a template for tracking 5 key performance indicators. Participants will be asked to provide historical data, and then work to improve these chosen KPI’s in both January and February 2025. The KPI’s you will track:

Average Transaction Value
Gross Margin
Operating Expense
Payroll %
Service Revenue

2/ Attendance at (4) Virtual Program Meetings – Participants will be asked to attend 4 Virtual Meetings with other REA participants and NBDA President/ P2 Moderator Heather Mason to converse on KPI’s and strategies for improvement. All events will be held via zoom and calendar links will be provided. Mark your calendar for these dates below. (Earn 1 point for each Meeting. Max 4 points.)

> 12/17/2025- 7:00 pm – 8:30 pm EST. REGISTER HERE

> 1/8/2025- 7:00 pm – 8:30 pm EST. REGISTER HERE

> 1/22/2025- 11:00 am – 12:30 pm EST. REGISTER HERE

> 2/5/2025- 7:00 pm – 8:30 pm EST. REGISTER HERE

How are the winners chosen?

Each portion within the program will be allotted a certain number of points based on content. The application point total will be compared against the total points available for your final application score. Full details can be found within the application.

The applications are judged anonymously (shop names are replaced with numbers until final scores are given) by NBDA President Heather Mason.

2025 Important Dates:

Entry Application Period: November 15- December 15, 2024
REA 2025 Program Period: December 1, 2024- February 28, 2025
People’s Choice Voting: February 1- February 28, 2025
Judging: March 1- March 10, 2025
Announcement of REA 2025 Winners: March 25, 2025 (NBDA Retailer Summit West)
Digital Resources Emailed to Winners: April 1, 2025
Virtual Winner Recognition Event: April 9, 2025
Winner Certificate and letter mailed by: April 30, 2025

Thank you to our 2025 NBDA Retailer Excellence Awards Sponsors!

Platinum Sponsors

1 2

Silver Sponsors

Bronze Sponsors

Previous Year Winners

The post NBDA Retailer Excellence Awards appeared first on National Bicycle Dealers Association.

P2 Consulting Services

NBDA — Wed, 09 Sep 2015 19:14:37 +0000

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P2 Consulting Services

Helping Grow Your Business Success, Profitability and Accountability

The NBDA has a myriad of tools to help you be successful at saving money and enhancing your business, all the way from bottom line improvements to top line growth. Whether you are just getting started in bicycle retail or have decades of experience, there is no better resource than the NBDA to help put you and keep you on the right track.

NBDA members, aspiring retailers, established professionals, anyone looking to help their business break through to the next level, and those looking for an exit plan will benefit from expert business consulting available through the P2 Consulting Services program.

Our P2 Consulting Services Program pairs you with a proven, experienced bicycle retail industry consultant to provide you with personalized coaching and guidance that is relevant and specific to you, your shop, and your current business strategy.

Learn how you can refine your business strategy in our ever-changing retail environment and improve your business operations to successfully grow and thrive.

Consultation sessions can be as diverse as the clients served, but typical topics include:

Leadership Training
Business Operations
Effective Goal Setting and Time Management
Staff Development
Inventory Planning and Control
Vendor Relations
Financial Analysis
Continuous Improvement Programs
Business Valuation
Succession Planning and Strategy

Retailers often use these services as a simple sounding board for anything they may be experiencing, and sometimes as a hard honest accountability call-out to ensure they are on track and performing at their best. A confidential conversation with a neutral 3rd party who has most likely experienced similar issues can really help with seeing potential solutions that might not be initially apparent.

In the event that there may be someone who would be better suited to address your situation, our consultants will always be clear when their skills will not be a match for your needs and concerns and help get you pointed in the right direction or connected with the right person/organization.

Our consultants are available to connect with you on the phone or via web conferencing, making these consulting sessions easy, efficient, convenient and incredibly cost-effective.

NBDA Member Exclusive Benefit – Free 30-minute appointment with Neil Wechsler, email Neil@NBDA.com to schedule your appointment!

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Meet our P2 Consultants

Neil Wechsler- Bicycle Retail Business Consultant

Email Contact: Neil@nbda.com

Retail Management Consultant and founder of Montlake Bicycle Shop, Kirkland Bicycle, and Main Street Mountain Bikes located in the Seattle, Washington area. After 40 years of running small to medium sized retail companies, Neil is now consulting others to help them achieve their goals in bicycle retail. With a life-long love of both bicycle riding and the bicycle business, Neil has taken every opportunity to deepen his understanding of the industry through continuing education, training, and professional guidance. Neil can address your concerns regarding almost any aspect of bicycle retail management including staff development, inventory planning and control, vendor relations, financial analysis, continuous improvement programs, succession strategy, business valuation and more.

Hourly rate: $120 USD / hour

To schedule a la carte consulting: Email Neil@nbda.com or Call (206) 271-7047

[/fusion_text][fusion_separator style_type=”none” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” flex_grow=”0″ top_margin=”10″ bottom_margin=”10″ height=”20″ alignment=”center” /][fusion_text hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″]

Heather Mason – NBDA President

Email Contact: Heather@NBDA.com

NBDA President with a broad range of experiences in the global bicycle industry. A once global manager who helped a well-known brand launch into the US, she has guided many new suppliers to a strong retailer footprint and relationship. Heather can help suppliers looking to navigate business operations planning, retailer programs, sales representatives, marketing, and footprint to position properly for forward growth and profitability.

Hourly rate: $420 USD / hour

To schedule a la carte consulting: Email Heather@nbda.com or Call (518) 847-2419

[/fusion_text][fusion_button link=”https://nbda.com/product/p2-consulting-services-2/” target=”_self” alignment=”center” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” color=”default” linear_angle=”180″ size=”large” stretch=”default” margin_top=”50″ icon_position=”left” icon_divider=”no” animation_direction=”left” animation_speed=”0.3″]Need to pay for your consulting services? Click here.[/fusion_button][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” hundred_percent_height_center_content=”yes” equal_height_columns=”no” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” border_style=”solid” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_blend_mode=”none” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ type=”legacy”][fusion_builder_row][fusion_builder_column type=”1_1″ type=”1_1″ layout=”1_1″ center_content=”no” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” hover_type=”none” border_style=”solid” border_position=”all” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” animation_direction=”left” animation_speed=”0.3″ filter_type=”regular” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ first=”true” last=”true” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ min_height=”” link=””][fusion_separator style_type=”default” icon=”fa-angle-double-down fas” alignment=”center” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” /][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” hundred_percent_height_center_content=”yes” equal_height_columns=”no” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” border_style=”solid” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_blend_mode=”none” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ type=”legacy”][fusion_builder_row][fusion_builder_column type=”1_1″ type=”1_1″ layout=”1_1″ center_content=”no” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” hover_type=”none” border_style=”solid” border_position=”all” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” animation_direction=”left” animation_speed=”0.3″ filter_type=”regular” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ first=”true” last=”true” border_sizes_top=”0″ border_sizes_bottom=”0″ border_sizes_left=”0″ border_sizes_right=”0″ min_height=”” link=””][fusion_text rule_style=”default” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” animation_direction=”left” animation_speed=”0.3″]

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RIDES Extended Service

NBDA — Wed, 09 Sep 2015 19:08:38 +0000

RIDES: Ride It Daily Extended Service

Additional Revenue. Customer Satisfaction. Customer Retention.

The NBDA is proud to partner with Ensure Protect so that we can offer their Ride It Daily Extended Service (RIDES) warranty program to our retailer members in the USA. NBDA retailer members simply contact us to enroll in the program, and then you can offer this exceptional coverage to your customers directly.

Why Choose RIDES?

By offering this service to your customers, you can give them peace of mind that their new bike is covered should anything go wrong. As a retailer, this extended warranty is also an opportunity for you to add additional revenue to each bike purchase without stocking additional inventory, and to create a lasting relationship with new bike buyers as they’ll be more likely to return to you for all of their service needs.

Types of Plans Provided

Coverage is available for two or three years from the purchase date, and consumer pricing varies based on the retail value of the bike and the plan selected. Options include:

Replacement Plan – covers one-time replacement part costs on non-consumables
Repair Plan – covers 100% of the parts and labor if any part of the bike fails
Repair & Maintenance Plan – covers 100% of the parts and labor if any part of the bike fails plus maintenance for each year extension

To view full plan and pricing details, please download the RIDES program brochure.

Contact us for more information or to sign up!

The NBDA has been here since 1946, representing and empowering specialty bicycle dealers in the United States through education, communications, research, advocacy, member discount programs, and promotional opportunities. As shops are facing never-before-seen circumstances, these resources offer a lifeline. Together, we will weather this. We at the NBDA will not waver in our commitment to serving our members even during this challenging time—but we need your support.

Now is the time to become a member as we join together to make one another stronger. Whether you’re a retailer or an industry partner, your membership in the NBDA is one of the best investments you’ll make this year.

Learn more about the benefits of being a member and join now.

The post RIDES Extended Service appeared first on National Bicycle Dealers Association.

Super Webinar Series

NBDA — Wed, 09 Sep 2015 19:06:30 +0000

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filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ last=”true” border_position=”all” first=”true”][fusion_title title_type=”text” rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ before_text=”” rotation_text=”” highlight_text=”” after_text=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” content_align_medium=”” content_align_small=”” content_align=”left” size=”1″ font_size=”” animated_font_size=”” fusion_font_family_title_font=”” fusion_font_variant_title_font=”” line_height=”” letter_spacing=”” margin_top_medium=”” margin_bottom_medium=”” margin_top_small=”” margin_bottom_small=”” margin_top=”” margin_bottom=”” margin_top_mobile=”” margin_bottom_mobile=”” 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NBDA SuperWebinars

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Bicycle industry webinars for results-driven retailers

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Bicycle retailers enter the industry from all walks of life, whether they’re industry transplants, mechanics-turned-owners, or cycling enthusiasts who abandoned an office job. The NBDA’s bicycle industry webinars close the education gap between what retailers already know and what they must know to run a successful business. Inspired by the NBDA’s former in-person Super Seminars, the SuperWebinars series is a free, online educational resource for any retailer to take advantage of.

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Actionable tips from industry experts

As the old cliche goes, time is money. Retailers’ time is valuable and scarce, so NBDA SuperWebinars pack quick, actionable education into 30-45 minutes. They cover breaking industry news, retail trends, website tips, profitability, and more. Webinars are hosted by successful shop owners who share their secrets, retail and marketing experts, related vendors, and industry experts. Retailers can learn critical skills like understanding financial statements, digital marketing strategies, and store design. Because the NBDA exists to support retailer success, topics are selected by the NBDA staff and Board of Directors to deliver maximum impact on your bottom line.

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Upcoming Webinars:

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Watch Past Webinars:

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The post Super Webinar Series appeared first on National Bicycle Dealers Association.

Outspokin’: Bicycle Retail Blog

NBDA — Wed, 09 Sep 2015 18:59:42 +0000

Outspokin’: Bicycle Retail Blog

The NBDA Outspokin blog is a vital resource for industry insights, trends, and advocacy updates that every bicycle retailer should engage with. In addition to timely NBDA news and educational content, each article offers valuable perspectives and practical advice, making it essential reading for staying informed and competitive in the evolving cycling landscape. By referencing and sharing these articles, you contribute to a well-informed community, fostering collaboration and innovation within the industry. Dive into the Outspokin blog to empower yourself and your peers with knowledge that drives success!

News, Outspokin’

NBDA Retailer Summit Expands to a 3-Day Event in Bentonville, Arkansas, with New Retailer Summit E-Mobility Day

NBDA Retailer Summit Expands to a 3-Day Event in Bentonville, Arkansas, with New Retailer Summit E-Mobility Day Save the Date: May 20-22, 2025 | Bentonville, Arkansas The National Bicycle Dealers Association (NBDA) is excited to announce the expansion of its third annual Retailer Summit, set to take place from May 20-22, 2025, in Bentonville, Arkansas. […]

December 13, 2024/by Frances Abbott

News, Outspokin’

NBDA Member Call Out: Bridgeway Bikes

The world needs more people on bikes. “Bike shops are crucial in getting and keeping people of all abilities and experiences riding.” – Eirik Harteis, Owner, Bridgeway Bikes Bridgeway Bikes, opened in October 2024 in Brunswick, Maryland, aims to do just that. Offering a wide range of bikes and accessories, as well as bike repair, […]

November 29, 2024/by Frances Abbott

News, Outspokin’

Project 529 Teams Up with Hubtiger to Combat Bike Theft Globally

Project 529 Teams Up with Hubtiger to Combat Bike Theft Globally Project 529, a leader in bike registry and recovery, has joined forces with Hubtiger, renowned for its cloud-based repair and rental software, to strengthen the fight against bike theft. By combining Project 529’s bicycle registry platform, 529 Garage, with Hubtiger’s network of hundreds of […]

November 29, 2024/by Frances Abbott

News, Outspokin’

NBDA Expands Member Benefits with New Consumer Financing Options for U.S. and Canadian Retailers

NBDA Expands Member Benefits with New Consumer Financing Options for U.S. and Canadian Retailers The National Bicycle Dealers Association (NBDA) is excited to announce the launch of an NBDA-endorsed Consumer Financing Program, designed to offer members in the United States and Canada access to flexible, low-cost financing solutions for their customers. With rates negotiated by […]

November 22, 2024/by Frances Abbott

News, Outspokin’

NBDA Member Call Out: Ryder Bikes

NBDA Member Call Out: Ryder Bikes Paul Tobio Ryder Bikes, Owner Paul’s bike shop history started when he was 13 as a young BMXer in Massachusetts. He would make his way into Belmont Wheelworks every day looking for something new for his bike. After a few weeks, they gave him a broom and asked if […]

November 22, 2024/by Frances Abbott

News, Outspokin’

What are Microplastics? Why are They Bad For You?

What are Microplastics? Why are They Bad For You? Article provided by Keaton Smith from Bivo I had known that plastic wasn’t great for you for a while. I tried not to microwave my food in plastic, opted for my wooden reusable utensil set over a disposable fork, and avoided disposable plastic bottles. But I […]

November 21, 2024/by Frances Abbott

News, Outspokin’

National Bicycle Dealers Association (NBDA) Announces Partnership with Bikeflights to Promote NBDA Member Shops through Bike Shop Finder

The National Bicycle Dealers Association (NBDA) is proud to announce an exciting new partnership with Bikeflights, a leader in bicycle shipping services. This collaboration will provide NBDA member shops with a special designation in the Bikeflights Bike Shop Finder, giving them greater visibility and helping them stand out to consumers seeking shipping solutions. As part […]

October 29, 2024/by Frances Abbott

News, Outspokin’

NTA 8776 vs. CPSC: Why Your Helmet’s Safety Standard Matters

NTA 8776 vs. CPSC: Why Your Helmet’s Safety Standard Matters When it comes to helmets, safety isn’t something you should compromise on. Yet, many people still wear helmets that are certified by outdated standards. This raises the critical question: Why are people still choosing CPSC-certified helmets when NTA 8776 exists? What is the CPSC Standard? […]

October 29, 2024/by Frances Abbott

News, Outspokin’

NBDA and QBP Unite to Bolster Retailer Success and Profitability

In today’s competitive retail landscape, it is more important than ever for specialty bicycle retailers to understand key performance indicators (KPIs), manage operational efficiency, and have access to peer support. To meet these needs, the National Bicycle Dealers Association (NBDA) and Quality Bicycle Products (QBP) are proud to announce a supporting partnership to strengthen and expand the NBDA P2 Program.

October 25, 2024/by Frances Abbott

News, Outspokin’

NBDA Announces 2025 Retailer Summit West, Held in Partnership with CABDA West: A Must-Attend Event for Specialty Bicycle Retailers

Governor Kathy Hochul has recently signed Assembly Bill A4938 into law. This bill sets new standards for the manufacture and sale of lithium-ion batteries used in micromobility devices, electric-assist bicycles, and limited-use motorcycles.

October 4, 2024/by Frances Abbott

News, Outspokin’

National Bicycle Dealers Association Welcomes Three New Board Members

September 20, 2024/by Frances Abbott

News, Outspokin’

National Bicycle Dealers Association Partners with CABDA Shows as Educational Partner for 2025

CABDA

August 15, 2024/by Frances Abbott

Outspokin’: Contribute

The contributors at Outspokin’ are a mix of leading retailers, industry experts, and cycling advocates who help you make sense of it all.

Are you in the bicycle industry or another industry that could shed some light on ours? We would love to hear from you. We know that retailers, sales staff, mechanics, fitters, tour guides, brand reps, independents, and suppliers have lots of interactions that can lead you to be a great resource of knowledge. Readers and future contributors are encouraged to send their column contribution of 1000 words or less with images to heather@nbda.com. Content may be edited for style and length.

Outspokin’: Content with purpose

A modern, successful bike shop is responsive, community-oriented, and customer-focused. Outspokin’ gets it and brings together the stories and resources to help you get there. From shop profiles to creative ways shops are engaging their communities, to financial resources, sales tips, and ideas from suppliers, Outspokin’ is helping retailers navigate the unpredictable times.

The post Outspokin’: Bicycle Retail Blog appeared first on National Bicycle Dealers Association.

Profitability Project P2

NBDA — Wed, 09 Sep 2015 18:54:58 +0000

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P2: The Profitability Project

Improve your bicycle retail profitability the affordable way

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P2: The Profitability Project brings together non-competing retailers to share data, successes, tips, and secrets to building and maintaining bicycle retailer profitability. Members gain access to critical support that would be far costlier through individual consulting. Meet monthly with your group of peers to analyze Key Performance Metrics looking at numbers directly off your P&L.

Now onboarding new members into groups – take your business to the next level and join a P2 group now. Use the link below to submit your first month’s deposit and get started now! Stay ahead of your competition and realize your business’ full financial potential.

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Do you wish you had great margin? Is your payroll too high? Is your Service Center Profitable?

P2 can help you decide.

[/fusion_text][fusion_testimonials design=”clean” navigation=”yes” speed=”” random=”yes” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” backgroundcolor=”” hue=”” saturation=”” lightness=”” alpha=”” testimonial_border_top=”” testimonial_border_right=”” testimonial_border_bottom=”” testimonial_border_left=”” testimonial_border_style=”solid” testimonial_border_color=”” border_radius_top_left=”” border_radius_top_right=”” border_radius_bottom_right=”” border_radius_bottom_left=”” testimonial_speech_bubble=”show” fusion_font_family_testimonial_text_font=”” fusion_font_variant_testimonial_text_font=”” testimonial_text_font_size=”” testimonial_text_line_height=”” testimonial_text_letter_spacing=”” testimonial_text_text_transform=”” textcolor=”” fusion_font_family_name_company_font=”” fusion_font_variant_name_company_font=”” name_company_font_size=”” name_company_line_height=”” name_company_letter_spacing=”” name_company_text_transform=”” name_company_text_color=”” navigation_size=”12″ navigation_color=””][fusion_testimonial name=”Greg McDonald” avatar=”image” image=”https://nbda.com/wp-content/uploads/2015/09/greg-mcdonald.jpg” image_id=”27087|full” image_border_radius=”” company=”Ridley’s Cycle” link=”” target=”_self”]

“The P2 groups I’m participating in have been incredibly helpful. It’s helped us save almost $85,000 in net profit by analyzing operating expenses, increased our service sales by collaborating and learning from another dealer by staffing to meet historical demand in the moment, and provided comparative metrics to see where we’re winning or losing.

It’s been providing tons of benefits and I’ve grown close to the folks in our group and it feels like there’s more people ‘in your corner’.”

[/fusion_testimonial][fusion_testimonial name=”Gillian Forsyth” avatar=”image” image=”https://nbda.com/wp-content/uploads/2022/04/Gillian-Forsyth.jpg” image_id=”25816|full” image_border_radius=”” company=”BFF Bikes” link=”” target=”_self”]

“P2 has helped me evaluate my service department operations and pricing as well as staffing needs and has added about $20K to my bottom line in one year alone.”

[/fusion_testimonial][fusion_testimonial name=”Garry Norkum” avatar=”image” image=”https://nbda.com/wp-content/uploads/2015/09/Gary-Norkum.jpg” image_id=”27088|full” image_border_radius=”” company=”Cyclepath” link=”” target=”_self”]

“With the help of another P2 member after 27 years we finally developed a list of Core Values that all the staff signed off. It gives a foundation to operate on. The money and time spent in joining a P2 Group will be easily recovered many times over within the first year. If you truly want to improve your bike shop sales, efficiency, organization, service department and customer service, then becoming a P2 member is the best investment you can make for your business.”

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Current P2 members are receiving their ROI within one year of being in the program.

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Contact us for more information:

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Programs Archives - National Bicycle Dealers Association

NBDA Retailer Summit

Bentonville, Arkansas | May 22-23, 2024

Main Stage Sessions

Summit Sessions

Connect with Speakers, Live Music, Build Relationships, Exclusive Activities, Group Rides, Space to Converse

Special Events

What’s Happening

Agenda

VIP _ _

Tuesday, May 21, 2024

_ _

7:00 P.M. – 9:00 P.M.

Day 1 _ _

Wednesday, May 22, 2024

_ _

7:00 A.M. – 9:00 A.M.

8:00 A.M. – 9:00 A.M.

9:00 A.M. – 9:10 A.M.

9:10 A.M. – 9:15 A.M.

9:15 A.M. – 9:30 A.M.

9:30 A.M. – 9:45 A.M.

9:45 A.M. – 10:00 A.M.

10:00 A.M. – 10:30 A.M.

10:30 A.M. – 10:45 A.M.

10:45 A.M. – 11:15 A.M.

11:15 A.M. – 11:45 A.M.

11:45 A.M. – 12:15 P.M.

12:14 P.M. – 1:00 P.M.

1:00 P.M. – 4:00 P.M.

1:00 P.M. – 1:45 P.M.

1:00 P.M. – 1:45 P.M.

1:00 P.M. – 1:45 P.M.

2:00 P.M. – 2:45 P.M.

2:00 P.M. – 2:45 P.M.

2:00 P.M. – 2:45 P.M.

3:00 P.M. – 3:45 P.M.

3:00 P.M. – 3:45 P.M.

3:00 P.M. – 3:45 P.M.

3:45 P.M. – 4:00 P.M.

4:00 P.M. – 4:45 P.M.

4:00 P.M. – 4:15 P.M.

4:15 P.M. – 4:30 P.M.

4:30 P.M. – 4:45 P.M.

5:00 P.M.

Optional Activities

6:30 P.M.

7:30 P.M. – 9:30 P.M.

Day 2 _ _

Thursday, May 23, 2024

_ _

8:00 A.M. – 9:00 A.M.

9:00 A.M. – 9:15 A.M.

9:15 A.M. – 9:30 A.M.

9:30 A.M. – 9:45 A.M.

9:45 A.M. – 10:30 A.M.

10:30 A.M. – 10:45 A.M.

10:45 A.M. – 11:15 A.M.

11:15 A.M. – 11:45 A.M.

11:45 A.M. – 12:15 P.M.

12:15 P.M. – 1:00 P.M.

Networking Lunch

1:00 P.M. – 4:00 P.M.

1:00 P.M. – 1:45 P.M.

1:00 P.M. – 1:45 P.M.

1:00 P.M. – 1:45 P.M.

2:00 P.M. – 2:45 P.M.

2:00 P.M. – 2:45 P.M.

2:00 P.M. – 2:45 P.M.

3:00 P.M. – 3:45 P.M.

3:00 P.M. – 3:45 P.M.

3:00 P.M. – 3:45 P.M.

3:45 P.M. – 4:00 P.M.

4:00 P.M. – 4:30 P.M.

4:00 P.M. – 4:15 P.M.

4:15 P.M. – 4:30 P.M.

5:00 P.M. – 6:00 P.M.

Optional Activities

6:30 P.M.

7:30 P.M. – 10:30 P.M.