Additional Revenue. Customer Satisfaction. Customer Retention. The NBDA is proud to partner with Ensure Protect so that we can offer their Ride It Daily Extended Service (RIDES) warranty program to our retailer members. Join us for an in-depth conversation around the “why” of offering service contracts, how to get started, maximize profitability, and create a customer-centric experience. For those already offering service contracts and those who do not know where to begin, this conversation is for you. Bring questions and insight to add to this open conversation roundtable event.

Special Guests: Frank McMillan – President of Ensure Protect/ Rides Extended Service & Dan Fedderly- Director of Operations Wheel & Sprocket

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The NBDA has been here since 1946, representing and empowering specialty bicycle dealers in the United States through education, communications, research, advocacy, member discount programs, and promotional opportunities. As shops are facing never-before-seen circumstances, these resources offer a lifeline. Together, we will weather this. We at the NBDA will not waver in our commitment to serving our members even during this challenging time—but we need your support.

Now is the time to become a member as we join together to make one another stronger. Whether you’re a retailer or an industry partner, your membership in the NBDA is one of the best investments you’ll make this year. 

Learn more about the benefits of being a member and join now.

The post Roundtable: The Importance of Offering Extended Service Contracts – RIDES (Ride It Daily Extended Service) appeared first on National Bicycle Dealers Association.

Independent bike fitters and shop-based fitting programs provide a vital role in the success of the local bike shop in the current retail landscape.  Not only can it bring needed additional revenue, but it also improves the overall cycling experience, reduces the risk of injury, and helps add to the customer journey.  Join us for an in-depth conversation around the “why” of fit, how to get started, maximize profitability, and create a customer-centric experience. For those already offering fit services and those who do not know where to begin, this conversation is for you. Bring questions and insight to add to this open conversation roundtable event.

Special Guests:

• Damon Wyatt – Brand Business Manager BikeFit- Damon has held almost every position as the jack-of-all-trades of BikeFit from sales, marketing, supply chain management, forecasting, customer service, business strategy to operations management.  He is also the former host of the BikeFit Podcast, a consistent bike fitting blog contributor and currently working with a team to successfully integrate the brand of BikeFit as well as the service of bike fitting throughout QBP’s brands and education.
• Greg Robidoux PT- Executive Director of the Serotta International Cycling Institute- Greg is a Physical Therapist and Director of Education and lead instructor for the Serotta International Cycling Institute in the science of bicycle fit. A competitive cyclist himself, he understands the sports and the importance of proper functional movement patterns and bike fit to reduce injury, increase comfort on the bike, and improve performance.

You must be logged into your NBDA member account to access the recording below:

The following content is accessible for members only, please sign in.

The NBDA has been here since 1946, representing and empowering specialty bicycle dealers in the United States through education, communications, research, advocacy, member discount programs, and promotional opportunities. As shops are facing never-before-seen circumstances, these resources offer a lifeline. Together, we will weather this. We at the NBDA will not waver in our commitment to serving our members even during this challenging time—but we need your support.

Now is the time to become a member as we join together to make one another stronger. Whether you’re a retailer or an industry partner, your membership in the NBDA is one of the best investments you’ll make this year. 

Learn more about the benefits of being a member and join now.

The post Roundtable: The Importance of Bicycle Fit in the Current Retail Landscape appeared first on National Bicycle Dealers Association.